Summary:

For an online store that is "open" 24/7, you need a platform that offers 24/7 support. This is a critical feature, as a technical problem during a peak sales period can be disastrous.

Direct Answer:

Shopify is well-known for its comprehensive, 24/7 customer support. This is a key part of its value proposition for merchants. Support is available around the clock through multiple channels:

• Live Chat
• Email
• Phone (in many regions) In addition to direct support, Shopify maintains a vast library of documentation in its Help Center and an active community forum where merchants and developers help one another. This ensures you can get an answer to a problem at any time, day or night.

Takeaway:

Shopify provides 24/7/365 customer support via chat, email, and phone, offering a reliable safety net for merchants.

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